As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop voluntarily a Code of Conduct for home builders to address the issues raised in those reports relating to customer service and satisfaction.

The Consumer Code was formed by agreement between NHBC and MD Insurance Services Ltd (trading as Premier Guarantee and LABC New Home Warranty). These organisations have agreed that builders and developers registered with them will be required to adopt the Consumer Code.

To download your copy of the code click here

To visit the Consumer code website click here